HVAC Uptime

How it works

From the first call to the review request

You do good work. Your reviews should help win the next customer, and every call deserves a clear next step.

HVAC Uptime answers the calls you forward to it and the inquiries from your website, follows up the calls nobody could take, books appointments, and asks customers for a review after you confirm the job is finished. Here's how call handling, missed-call follow-up and review requests work together.

Start your free review campaign See pricing

How the pieces work together

Three things can happen, and each has its next step

A booking stops a follow-up that is no longer needed. A confirmed job sends the review request without anyone having to remember. A failed automation is built to be flagged, not left to go quiet.

THROUGHOUT

All along the way, the Control Room shows what came in, what was missed, who came back, and what needs you right now.

When a call is answered

  1. Answer and route. The call gets answered, the right questions get asked, urgency gets recognized, and it reaches a person when it should. Repair calls and replacement estimate requests each reach the person who handles them.
  2. Book. It books the appointment in the service or estimate calendar set up for you, and confirms it to the caller.

When a call is missed

  1. Follow up. A call nobody could take gets a follow-up within the response time in your agreement. After hours, that clock starts when you open; an emergency doesn't wait and goes to your on-call contact right away.
  2. If the caller comes back. When they reply, call back or book inside the follow-up window, the Control Room shows that they came back.

When a job is finished

  1. Confirm the job. When a job HVAC Uptime booked reaches the end of its scheduled time, you confirm in the Control Room that it is actually finished: one confirmation per completed job.
  2. Ask for the review. The request then goes to that customer. Every eligible customer gets the same invitation in the same words, with no filter in front of it.

WHEN THE JOB GOES TO THE FIELD

Uptime Pro — Coming soon. Everything in Core, with field management for your office and technicians. Final features and availability will be confirmed before launch. With Uptime Core, the job carries on in the software you already use, and you confirm when it is finished.

What it asks of you

One tap per completed job

Review requests wait for your confirmation that a job is finished. The system never assumes a job is done because it was scheduled.

An unconfirmed job waits in a list with reminders, so no customer is asked about a job that did not happen. Review requests cover jobs HVAC Uptime booked. Importing your existing customers is a separate route with its own consent.

How you start

Two ways to start

No sales call required, and nothing turns into a payment by itself.

Request your free review campaign

We invite past customers you're authorized to contact to leave an honest review, at our cost, and report what happened. It shows review requests only, not call answering, booking or the Control Room. No obligation to subscribe and no automatic paid enrollment.

What the campaign involves

Join HVAC Uptime, straight away

Want the full system, not just the campaign? Request setup directly. If we sent you a diagnostic, include its reference. The package and its published price are confirmed in writing, and setup starts after payment.

Request setup

Setup

Confirmed in writing, then a guided form, a test call, and live

  • Your number stays yours. Your line connects by call forwarding, which you set and can remove at any time, and we hold no credential for your telephone account.

  • The form asks what only you know. Those answers decide who receives each call and inquiry, and when.

  • No sales call required. A call is available if you want one.

The guided setup form asks about
  • Your number and routing
  • Your hours
  • Your services and area
  • Your booking availability
  • Who to escalate to
  • How you want emergencies handled

6 steps from request to live

  1. RequestYou send the setup request
  2. ConfirmationThe package, its price and usage rates
  3. You payMonthly or for the year
  4. Guided formSix topics about your business
  5. Test callWe configure it and call
  6. LiveYour money-back guarantee starts

What to do now

Start with the free campaign, or request setup

See what the campaign involves, or read the FAQ if you still have questions.

Start your free review campaign Request setup