HVAC Uptime

Pricing

Two packages, no setup fee

Uptime Core handles the calls and inquiries coming in and the follow-through on them. Uptime Pro adds field management, and is coming soon. If we sent you a diagnostic, it is yours whether or not you go ahead.

Uptime Core

Everything below in one subscription, on the number you already use, at the same price for everyone. It works alongside the field-service software you already run your jobs in.

$499

per month, paid yearly

Save 17%$1,198 a year

Twelve months for the price of ten, billed as a single upfront payment of $5,990 a year.

$599

per month, month-to-month

No long contract: stop at the end of any paid month.

Request setup

What's included

  • Call answering
  • Missed-call follow-up
  • Repair and estimate routing
  • Appointment booking
  • Review requests
  • Control Room
  • Website AI assistant for your existing site
  • AI calling and messaging, with no separate AI subscription fee
  • No setup fee

Communications usage is billed separately, as set out below.

See everything included

Uptime Pro Coming soon

Everything in Core, with field management for your office and technicians. Final features and availability will be confirmed before launch.

Two packages

Start with what you need today

Uptime Core is built for the business that keeps the field-service software it already runs, whether that’s Jobber, ServiceTitan, Housecall Pro or anything else. It runs alongside that software, reads nothing from it and writes nothing to it, and you give nothing up by choosing it. Uptime Pro is for the business that wants us to supply the field system as well. They’re for two different kinds of business, not a basic and a better version.

Uptime Core Uptime Pro
Calls, inquiries, missed-call follow-up, booking, review requests and the Control Room Included Everything in Core
Field management for your office and technicians Not included Coming soon
Your field-service software Keep it. Core runs alongside it and does not connect to it Pro supplies the field system, if you choose it
Price From $499 a month, billed as $5,990 a year, or $599 month-to-month Not published yet

When Uptime Pro launches, you can move to it from Core, on the scope and terms confirmed then. Communications usage is billed separately on both, at provider rates.

What's included, and what's planned

What each package does for your business

Uptime Core Included

The calls and inquiries coming in, and the follow-through on them. All of it is included when you start.

ACROSS ALL OF IT

One view of what came in and what needs you

See who needs a callback, which missed callers came back, and what needs you now, on your phone or a desktop.

  • Call answering

    Calls you forward and inquiries from your website forms are answered, and each one is logged with a status, a time and the next step.

  • Missed-call follow-up

    A call nobody could answer gets a follow-up inside the response time written into your agreement.

  • Repair and estimate routing

    Repair calls and replacement estimate requests reach the person who handles each.

  • Appointment booking

    Appointments go into the service or estimate calendar set up for you and are confirmed to the customer, from a phone or a desktop.

  • Review requests

    Covers jobs HVAC Uptime booked. When one is finished, you confirm it, one confirmation per completed job, and that customer is asked for an honest review.

ALSO IN CORE: A WEBSITE AI ASSISTANT

It goes on the website you already have and answers visitors' questions about your services, area, hours and booking, from the same information your phone answering uses. Someone who can edit your site adds a small piece of code; the rest of Core goes live without waiting for it. What it handles

Request setup

Uptime Pro Coming soon

Everything in Core, plus field management for your office and technicians.

PLANNED CAPABILITIES

What Uptime Pro adds to Core

Final features and availability will be confirmed before launch.

  • Technician scheduling

    Appointments booked against each technician's own availability, not one shared calendar.

  • Jobs and visits

    One job record that spans its visits, so a survey, an install and a follow-up stay together.

  • Field updates

    Technicians mark on the way, on site and done from their phone, so the office knows where a job stands without calling.

  • Estimates and job invoices

    Your estimates, invoices and payment status, visible against the job they belong to.

Start with Uptime Core. Upgrade to Pro when it becomes available.

What you pay for

Two charges: the subscription and your usage

You see both before you pay, along with what the subscription already includes.

The subscription

$599 a month, or $5,990 a year paid upfront. No setup fee.

$599/mo$5,990/yr

Included AI coverage

The AI calling and messaging capability the system runs on is included in the subscription. No separate AI subscription fee.

Included

Billed separately

Phone numbers, call minutes, text messages and email sending are metered by our providers at their rates and rebilled to you. They are your usage, and they move with your call volume.

At provider rates

Terms worth reading

The money-back guarantee, and how to leave

Both are done from the Control Room, with no call needed.

30-DAY MONEY-BACK GUARANTEE

No questions asked, no retention call

Try HVAC Uptime for 30 days from activation. If you're not satisfied, request a full refund of your first subscription payment. No questions asked. Separately billed communications and other usage charges are non-refundable.

The clock starts the day the agreed system is live, not the day you send the form, so days spent waiting on a connection do not count against you. On the annual plan the first subscription payment is the whole annual payment, and the whole of it is refunded.

Request it from your Control Room. We initiate the refund within five business days. How long it then takes to show on your statement is down to your bank.

CANCELLING

No notice period and no cancellation fee

Cancel from your Control Room at any time. Cancelling stops your next renewal. You keep full access through the end of the period you already paid for, and usage already incurred is still billed.

If the price ever changes, we tell you at least 30 days before it takes effect, and you can cancel before it does.

Request setup

What happens after you send this

  1. A person reads your request and replies by email. If you have a diagnostic from us, add its reference; if not, you don't need one.
  2. The package and its published price are confirmed in writing, with the usage rates shown, before anything is billed.
  3. You pay, monthly or for the year: you choose when the plan is confirmed.
  4. Setup: a guided form, our configuration and a test call.
  5. It goes live, and the 30-day money-back guarantee starts that day.
  • Nothing is charged on this page
  • Your number and your website stay yours

Request setup

Optional. Only if we sent you a diagnostic: the reference at the top of it.

This is a request, not a payment. No payment details are collected here, and no subscription starts until you have the agreement in writing.

Before you ask

The buying questions, answered

Setup, your phone number, reviews, support, cancelling and your data.

Read the FAQ